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CRM - Salesforce Project Manager Job Description

ABOUT CORPAY

Corpay is part of the FLEETCOR (NYSE: FLT) portfolio of brands. A payments leader serving customers across the globe. Powering the next generation of payments. We enable businesses to spend less through smarter payment methods. A strong balance sheet, secure infrastructure, and best-in-class customer support back our solutions. Handling over a billion payment transactions across 145+ currencies in over 100 countries. Today, business is moving at an accelerated pace. Automation is the norm and digital connectivity is the goal. For many businesses, this speed creates complexity and their current payment processes cannot keep up. We help businesses, big and small, transition from older payment methods to smarter ones.


Role Title: CRM - Salesforce Project Manager
Business Unit: Data, Strategy and Analytics
Location: Chennai, IND
Reports To: CRM Business Manager


ROLE FUNCTION AND PURPOSE

The CRM - Salesforce Project Manager will be involved in all aspects of the CRM platform development life-cycle, from project/feature prioritization, requirement engineering, and development oversight through testing, release and support for products serving our end user community. Acting as a liaison between business and technology, creative problem solving, impeccable communication and attention to detail are key skills expected in this role. The key responsibility is to lead a team of internal Salesforce professionals across 3 regions to deliver projects to agreed specification and within agreed timescales.

KEY DUTIES AND RESPONSIBILITIES

The CRM - Salesforce Project Manager works closely with stakeholders on business requirements, drafting the requirements documentation / user stories and overseeing the user acceptance testing across multiple departmental projects.

• Collaborate with Department Leaders across the business to develop and execute CRM solution strategy.

• Provide End to end project management for all key development requirements.
• Create / own a formal CRM development framework for technical and operational excellence across all projects. To include aspects, such as requirements gathering, gap analysis, solution design, implementation plan, release management, training plans.

• Engage with business users and managers during the project initiation phases: create BRD / FRD, setting project and feature priorities, defining / scoping of user stories and build designs.

• Oversee User Acceptance Testing and end user training planning.

• Oversee the development and roll out product feature documentation and training materials.

• Provide ongoing consulting and expertise in key areas of focus.

• Provide timely & accurate project progress updates to senior management.

EXPERIENCE AND KEY SKILLS

• A minimum of 5 to 10 years’ experience in Project Management with knowledge of product management/ownership, project/program execution and team management is required.
• A minimum of 5 years’ experience as a Salesforce Project Manager.
• A minimum of 3 years’ experience leading a Salesforce team. (preferred)
• Project management certifications required.
• SF Project management certification. (preferred)
• Analytical skills for transforming defined business needs into technology products, information flows, solutions and services.
• Strong communication, presentation, organization, facilitation and negotiation skills.
• Customer orientation with the ability to establish and maintain an ongoing partnership with senior business leaders.
• Demonstrated ability to effectively manage multiple work streams and to interface with multiple project teams and external consultants in a matrix organization.
• Must have previous experience working in a SCRUM or agile environment.


 
ABILITIES AND ATTRIBUTES

• Excellent problem solving, documentation and communication skills.
• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinker with strong problem-solving skills.
• Exceptional verbal and written communication skills.
• Ability to communicate effectively at all levels of the organization.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, distil high level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes.
• Possess exceptional interpersonal skills, demonstrating the ability to build and maintain positive relationships with colleagues, stakeholders, and clients.

What you'll be doing

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.